Terms and Conditions – S.C. ATELIER KIKU S.R.L. (bogdanbocanete.com)
Last updated: 12.01.2025
1. General Information
This website is managed by S.C. ATELIER KIKU S.R.L., represented by Gabi-Bogdan Bocanete, co-founder, painter, and artist.
For inquiries, you can reach us via:
- Email: gabibogdanbocanete@gmail.com
- WhatsApp: +40728462343
- The contact form available on the website.
Products offered: Handmade paintings tailored for individuals and businesses worldwide.
2. Website Usage
- Users are not required to create an account for purchases.
- Products are designed exclusively for individuals aged 18 and over.
- Users may submit reviews and comments, provided that respectful language is maintained.
3. Delivery and Payment
3.1. Delivery Methods
- Deliveries are available both domestically (Romania) and internationally.
- Estimated delivery times:
- 5-7 business days for domestic orders.
- 10-14 business days for international orders.
- For delays, you will be notified at least 3 days prior to the estimated delivery date via email or phone.
3.2. Payment Methods
- Payments are accepted exclusively via credit/debit card.
4. Return Policy and Warranty
4.1. Return Policy
- If unsatisfied, you may return the painting within 7 calendar days of receipt for a full refund.
- Return shipping costs are covered by the customer.
4.2. Warranty
- Material Warranty:
- All paintings are created using high-quality materials and include a 5-year warranty for manufacturing defects (e.g., cracking paint, canvas deterioration).
- Shipping Warranty:
- In case of damaged products, you are entitled to:
- A replacement painting or
- A full refund.
- Damage claims must be reported within 7 days of delivery.
- In case of damaged products, you are entitled to:
- Client Satisfaction:
- For custom paintings, if specifications (e.g., design, colors, dimensions) are not met, adjustments can be requested at no extra cost.
- Satisfaction Guarantee:
- For customized pieces, up to 3 free revisions are offered to ensure client satisfaction.
5. Delay Policies
5.1. Notification and Compensation
- For delays exceeding 7 days, a 5% discount will be applied to the order value.
- For delays longer than 14 days, you may cancel the order and receive a full refund.
5.2. Exceptional Causes
We are not liable for delays caused by:
- Courier service disruptions.
- Unfavorable weather conditions.
- Unforeseen events (e.g., strikes, pandemics, transportation restrictions).
6. Copyright
- All images and products on this website are protected by copyright.
- Downloading, reproducing, or using any content without prior written consent is strictly prohibited.
7. Liability Limitations
7.1. Technical and Informational Errors
While efforts are made to ensure accuracy, errors may occur, including:
- Incorrect prices.
- Misrepresented stock availability.
- Technical issues affecting the website.
In such cases, we reserve the right to correct errors and inform the client, who may:
- Confirm the corrected order, or
- Cancel the order and receive a full refund.
7.2. Force Majeure
We are not liable for failures caused by events such as:
- Natural disasters (e.g., floods, earthquakes).
- Government interventions.
- Major technical malfunctions or power outages.
8. Privacy Policy
8.1. Data Collected
- Collected data includes: Name, address, email, and phone number, used solely for order processing.
- Data is shared with third parties (e.g., couriers) only for delivery purposes.
8.2. Cookies
- This website uses cookies to enhance the user experience.
This document constitutes the entire agreement between S.C. ATELIER KIKU S.R.L. and the website users. By using the site, you agree to these Terms and Conditions.
For further questions or clarifications, contact us at gabibogdanbocanete@gmail.com